Top 3 Mobile Marketing Trends to Watch Out for
Martech Outlook | Wednesday, July 22, 2020
With the mobile marketing trends changing at a rapid pace, it can be hard to plan the strategy for the coming months.
FREMONT, CA: In this digital era, it is no longer about keeping up with the best marketing strategies; it is all about staying ahead of everyone else. Mobile marketing is essential because consumers are predicted to spend more time on mobile devices than they do watching TV. Mobile has become the go-to channel for modern-day consumers to search, explore, and discover products and services from brands. It can empower and completely reshape the customer experience and customer journey into something it has never been before.
Here are the top three marketing trends that will shape the retail industry.
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[vendor_logo_first]Voice Search
According to a study, it was that there brought to light that there were an estimated 1 billion voice searches done per month. That figure comprises both mobile and in-home devices, but the statistic is too shocking to discount. Voice search is similar to typing in a search engine. The second, voice searching is inherently location-centric. The goal of a voice-enabled device is to find the apt answer to the query. In doing this, the user’s location has to be considered. While standard search engines also take into account the location when returning the search results, it’s not as prioritized.
Chatbots
A chatbot is a computer program that simulates a conversation with a human user. This can be written form, like chatting on a website, or verbal interaction, like Apple’s Siri and Amazon’s Alexa. Chatbot technology is not new, but it’s becoming smarter and better with every passing day. Many organizations are already leveraging Facebook Messenger as a chatbot interface.
Chatbots are a big deal because a well-programmed bot can answer various questions, make reservations, cancel services, place orders, and gather demographic information. And the list of bot functions keeps increasing. Chatbots are indeed a gateway to the customer.
Messaging Apps
It is estimated that by the end of 2020, more than a quarter of the world will be using mobile messaging applications, which proves that it is a great marketing opportunity.
More companies are making themselves available through messaging apps like Facebook Messenger, iMessage, and others to communicate with the customers. This type of interaction works well; organizations have realized that they have to reverse communication flow. Despite waiting on a request or complaint from the customer, businesses now reach out to them proactively with product news, offers, or even holiday greetings for the sake of keeping their brand at the top of the customer’s mental list.
See Also: Top Chatbot Solution Companies
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