Solvvy Introduces Machine Learning Solution Assist to Deliver Better Post-Purchase Customer Support
Martech Outlook | Monday, March 18, 2019
Conversational intelligence platform Solvvy, delivering effortless customer experiences, has launched a machine learning solution that instantly resolves customer issues-Solvvy Assist. Enterprises can use this platform as an initial touch point with the customers in understanding customer intent and guiding them through automated steps to resolve complex self-service requests delivering personalization. This improved platform handles the ordinary redundant tasks while customer support agents can invest their time in working on multiple tickets that require human labor.
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As per reports, annual churn rates for subscription companies are increasing. Strengthening customer relationships and enhancing loyalty is the solution to avoid subscription churn. Assist comprises a highest priority solution at this point for subscription companies providing better experiences and reducing churn to increase profitability substantially.
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Assist Leverages the power of AI to deliver better post-purchase customer support. It is an answer for the growing number of customers who expect immediate responses to their issues and the businesses' inability to staff enough human customer agents to resolve issues 24/7. Solvvy’s customers can resolve their queries in real-time and on-demand while being provided with total control over their online shopping experience and quick, convenient self-service. Solvvy now underpins more than 250 million end users of the world's leading brands.
This new platform delivers issue resolution time of less than a minute along with a considerable increase in operational efficiency.
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Mahesh Ram, CEO at Solvvy said, "Customers expect an effortless experience— and churn rates have caused subscription e-commerce companies to feel pressured to meet rising expectations more than any other industry. Assist offers brands the ability to remove friction associated with subscription management and order tracking.”
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