How Does In-Store Technology Aid Brands And Retailers In Retaining Their Customers?
Martech Outlook | Saturday, January 08, 2022
Physical retail sales are down due to the rise of online retail, which means brands and retailers must work harder to create memorable and engaging experiences.
FREMONT, CA: For many years, technology has improved customer engagement and experience, and its benefits extend to both online and offline retail. For many years, technology has improved customer engagement and experience, and its benefits extend to both online and offline retail. Consumers love immersive experiences, from virtual reality to cool new gadgets, especially when livening up in-store shopping.
Benefits of In-Store Technology for Businesses
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It's not just about the benefits for consumers; technology can also help brands and retailers in various ways.
Increases Foot Traffic
Hosting in-store campaigns, such as AR implementations, can generate a lot of buzz among customers and encourage them to come in. Previously, John Lewis launched an AR implementation that allowed customers to re-design a room in their home using a 3D space set on a tablet or enters a virtual room that matched a room in their home using a VR headset. Following the experience, customers were emailed details about the space with shoppable links, which encouraged sales.
Increases Dwell Time
Once you've gotten customers into your store, you have to keep them there, which shouldn't be too difficult if your technology is up to par. However, when using technology, many businesses experience an increase in dwell time. One example is when BT Sport introduced VR into EE stores, allowing customers to watch an entire football match using VR headsets.
Improves Sales
Technology has impacted in-store sales, with electronics and apparel having the highest digital influence factor (24 percent). Furthermore, once consumers enter a store, they are more likely to make impulse purchases, with 84.8 percent of Brits admitting to doing so in physical stores.
Promotes Customer Retention
Customers with positive shopping experiences are more likely to become repeat customers. Using technology to create fun and engaging in-store experiences keeps customers engaged, brands in consumers' minds, and encourages repeat purchases and word-of-mouth reviews. If customers have a positive experience in your store, they are more likely to return and tell their friends.
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