FICX Receives $8M Funding for Developing its Automation Platform
Martech Outlook | Thursday, December 23, 2021
FICX secures $8 million in venture capital funding for the development of its automated customer processes software.
FREMONT, CA: FICX announces that it has secured $8 million in venture capital funding to accelerate its software development to automate customer processes and deliver them over any customer channel. NAventures, the corporate venture capital arm of National Bank of Canada, and Prytek, a multinational technology group delivering enterprise technology and managed services in finance and insurance are the leading investors in the Series B funding round . Previous investor, Liberty Global Ventures also participated in this funding round.
The name FICX strongly reflects how the company's no-code CX automation platform is resolving complex process challenges over a wide range of customer channels, touchpoints, and use cases.
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“Managing the customer experience has moved beyond a nice-to-have and is now arguably one of the most critical components of competitive advantage,” said Michael Oiknine, CEO of FICX. “The global market for customer experience software management is expected to reach $14.45 billion by 2025, but there are surprisingly few companies providing the no-code tools needed to rapidly digitize and automate broken customer journeys. With this new investment round, FICX will be able to expand our core platform as well as drive market adoption of our CX Automation tools.”
FICX’s no-code approach to customer experience immediately digitizes and automates broken customer journeys, converting them into frictionless, end-to-end digital experiences. Using FICX, companies can effortlessly add custom digital workflows in any customer channel, including websites, apps, chat, IVR, call centers, and in-store. The strength to build no-code digital interfaces, integrations, and automations make FICX ideal for the rapid automation of customer-facing processes. FICX makes it simple for brands to design and build secure, automated CX workflows without writing code.
“Demand for CX technology is rising as more organizations allocate capital to deliver the effortless digital experiences that customers have come to expect from service providers,” said IgalOhayon, Investment Director at NAventures. “There are few best-of-breed software tools available capable of automating and customizing the customer journey the way that FICX can. Investing in FICX gives us a stake in a burgeoning market as well as access to cutting edge CX Automation technology.”
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