Alida Collaborates with Ancywax to Enhance Customer Experiences in Africa
Martech Outlook | Wednesday, September 22, 2021
Ancywax and Alida help organizations boost customer satisfaction by focusing on getting in touch with customers to hear about their experiences and responding to those communications.
FREMONT, CA: Alida, a global pioneer in Total Experience Management (TXM), has welcomed Ancywax, a consulting and creative solutions firm, into its Partner Network to serve various companies in East Africa and beyond, providing improved customer experience (CX) and analytics.
“Securing a partnership with Alida will go a long way in helping us leveraging our current core services to existing and new clients,” says Ancel Ochino Bwire, CEO of Ancywax. “To us, obsession with customer wants and needs has been a traditional staple at Ancywax. Through Alidas technology, we are excited and thrilled that it will take us to another level in serving clients.”
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Ancywax partners with Alida to serve its clients and enhance their understanding of global markets, enabling them to get a better sense of the breadth of their markets. Ancywax and Alida both believe in empowering their clients and listening to them rather than making decisions. Discover your consumers' complete truth and advance your customer experience plan with the insights provided by their collaborative tools.
“We are thrilled to be expanding our partner network in Africa by embarking on this new partnership journey with Ancywax,” says Ross Wainwright, CEO of Alida. “The consultancy team at Ancywax is known for providing cutting-edge and competitive services and solutions to their customers. We look forward to working together in helping organizations optimize the power of CXM and propel their customer experience initiatives.”
“Our partnership with Ancywax is exciting for us and all of our customers in Africa who will receive stellar consulting services from Ancywax empowered by Alida's TXM Platform,” says Gary Smith, SVP Channel & Partner Alliances, Alida.
The Alida Partner Network enables growth for organizations of all sizes by providing the software, enablement, and expert support needed to put customers' truth into action. As the global authority in building engaged and online communities for ongoing customer feedback, partners entrust Alida’s software to help them deliver powerful insights and a competitive advantage for their clients.
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