5September 2017A Customer-Centric Approach to Grid-Connected Distributed Energy ResourcesFour Key Takeaways for Multilingual Success in Contact CentersISO 9001-- What Is in IT for me?Tearing Up the Old-fashioned Boundaries Between IT and BusinessRodger Smith, SVP & GM, Oracle Utilities [NYSE:ORCL]Tom Tseki, VP & GM, GeoFluent & Customer Care Solutions, Lionbridge [NASDAQ:LIOX]Govind Ramu, Senior Director, Global Quality Management Systems, SunPower Corporation [NASDAQ:SPWR]Chris Windebank, IT Director, Global Marketing, Bacardi26283638CXO INSIGHTSIN MY OPINION08CONTENTSYou Don't Know What You Don't KnowDouglas Turk, CMO, JLT Group [LSE:JLT]CRMTOP 10SOLUTION PROVIDERS - 201732 Pipedrive16 CRMNEXT22 Pegasystems
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