OCTOBER -2022MARTECHOUTLOOK.COMLast word30Transforming the Customer Experience in a B2B environment ­ Phase 1: Discovery and AssessmentJosh Peacher, Vice President,North America Customer Service, MCC Label08In My OpinionBrian Wallunas, Chief Technology Officer, Smokey BonesUsing Tech To Drive Loyalty with Customers and CrewTOPE SADIKU, GLOBAL HEAD OF EMPLOYEE DIGITAL EXPERIENCE,THE KRAFT HEINZ COMPANY DEPLOYING TECHNOLOGY THAT CREATES A DELIGHTFUL CUSTOMER EXPERIENCE 12
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