5NOVEMBER 2020Automating the Customer Journey -- Busting the Myth of All or NothingMartin Coady,Executive Director,Marketing Technology,VMLY&R303 Areas to Partner with CMOs to Drive Transformation and Digital InnovationJoshua Lowcock,EVP,Chief Digital Officer,UM WorldwideThe Operations of Getting to Improved OperationsWhy Invest in the Customer Experience?Robert Hannan,EVP Managing Director,Operations,Carat USALisa Bowen,Vice President,Marketing,PharMerica2124How to Build High Value Customer Relationships in Any IndustryBobby Ritterbeck,CMO,Marlette Funding20Last wordCXO INSIGHTS08Mark Munsell,Deputy Director,CIO and IT Services,National Geospatial-Intelligence Agency"Open is the Watchword"; Enhancing GIS Services at NGA26
< Page 4 | Page 6 >