5May 2018Acronym Soup: CDPs + GDPR = A Recipe for Good CXAmy Shioji, VP- Customer Experience & Insights, USA TODAY NETWORKMaking the MDM Journey a SuccessPete Stormer, Director, Data Management, AmerisourceBergen21Data Governance Engagements: How to make Data Governance `Sticky'Maggie Hubble, Director, Data Governance, Quicken Loans17The MDM EcosystemSherri Adame, Enterprise Metadata and Master Data Leader | Chief Customer and Reference Data Governance Officer, Cigna20The Art and Science of making the most of SaaSJason Raymer,Director-Sales, Bluegrass Cellular Inc.325 Ways Artificial Intelligence Can Help Improve Customer ServiceBlythe Lawton, Senior Director, First Associates Loan Servicing3034CXO INSIGHTSIN MY OPINION08CONTENTSPg 14 - 26The Rise of Customer Data PlatformsMichael Kaushansky, President Helia & CDO, HavasSOLUTION PROVIDERS - 2018CUSTOMERDATA PLATFORM
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